Electrical contractors have informed us that the power is now stable, and we expect all services to return online. If you are still facing issues, please contact our support team via chat at www.pinemedia.net or call 0114 2991699.
Posted Sep 19, 2024 - 11:11 BST
Identified
We have completed our repairs and are now just waiting for the electrical contractors to finalise theirs, we still estimate service to be restored by midday today.
Posted Sep 19, 2024 - 10:19 BST
Update
Heavy plant machinery has collided with our telecommunications cabinet, cutting service to our legacy AIR service. Our full-fibre (GIG) services are unaffected. Electrical engineers are on-site, making it safe before our engineers restore service. Unfortunately, due to the nature and extent of the damage, the earliest restoration time is currently midday tomorrow (19/09). We shall post updates here as we receive them
Posted Sep 18, 2024 - 18:26 BST
Investigating
We're currently investigating reports of damage to one of our POPs (point of presence). Some select users might be affected.