Monitoring - Electrical contractors have informed us that the power is now stable, and we expect all services to return online. If you are still facing issues, please contact our support team via chat at www.pinemedia.net or call 0114 2991699.
Sep 19, 2024 - 11:11 BST
Sep 19, 2024 - 11:11 BST
Identified - We have completed our repairs and are now just waiting for the electrical contractors to finalise theirs, we still estimate service to be restored by midday today.
Sep 19, 2024 - 10:19 BST
Sep 19, 2024 - 10:19 BST
Update - Heavy plant machinery has collided with our telecommunications cabinet, cutting service to our legacy AIR service. Our full-fibre (GIG) services are unaffected. Electrical engineers are on-site, making it safe before our engineers restore service. Unfortunately, due to the nature and extent of the damage, the earliest restoration time is currently midday tomorrow (19/09). We shall post updates here as we receive them
Sep 18, 2024 - 18:26 BST
Sep 18, 2024 - 18:26 BST
Investigating - We're currently investigating reports of damage to one of our POPs (point of presence). Some select users might be affected.
Sep 18, 2024 - 17:30 BST
Sep 18, 2024 - 17:30 BST
Core
Operational
Postcode Areas
Partial Outage
S1
Operational
S2
Operational
S3
Operational
S6
Partial Outage
S10
Operational
S11
Operational
S33
Operational
S35
Partial Outage
S36
Operational
S80
Operational
NG17
Operational
TN14
Operational
Phone Services (VOIP)
Operational
Residential Phone Services
Operational
Business Phone Services
Operational
Carrier / Transit Providers
?
Operational
Cogent
Operational
CityFibre
Operational
Neos
Operational
BT Wholesale
Operational
Lumen
Operational
GLO Sheffield City Region
Operational
GLO Sheffield Centre
?
Operational
GLO Sheffield South
?
Operational
Services
Operational
Authentication
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.