Intermittent connection in S3

Incident Report for Pine Media Ltd

Resolved

The bracket has now been replaced and normal service should resume. You may need to reboot your router to get back online. If you are still experiencing issues, please get in touch on 0114 299 1699 or support@pinemedia.net

Posted Dec 10, 2019 - 15:34 GMT

Identified

The engineer has identified a snapped bracket on a wireless link that serves some customers in the area and it is currently being replaced.

Posted Dec 10, 2019 - 15:22 GMT

Investigating

We are aware of an issue in the S3 area affecting around 6 customers. We believe this to be caused by the current high winds in the area affecting a piece of equipment. An engineer is on route to further investigate the issue.

Posted Dec 10, 2019 - 14:44 GMT

This incident affected: Postcode Areas (S3).