We have seen a consistent good connection since 11:36 so will now close this incident and are continuing to monitor this connection closely.
Preliminary reports from Openreach show there was an equipment fault on their side between the local exchange and our equipment which also seemed to affect our backup line. We are working with Openreach and other providers to further investigate why this issue occurred and what can be done to provide a more effective failover solution in the event of a similar issue.
If you are still experiencing issues with your connection, please reboot your equipment and try again. If issues persist, please get in touch with us on 0114 299 1699 or firstname.lastname@example.org
We would like to sincerely apologise to all customers who were affected by this issue.