FTTP Partial Outage

Incident Report for Pine Media Ltd

Resolved

All connections are now online and there have been no signs of a repeated outage. If you are still experiencing issues please contact Customer Support.

Posted Sep 26, 2022 - 14:48 BST

Monitoring

Customers should now be back online, our engineers repair work has been completed. If you are still offline please reach out to our support team.

Posted Sep 26, 2022 - 12:33 BST

Identified

We have identified a fibre break as the cause of the outage.

Posted Sep 26, 2022 - 12:32 BST

Investigating

We are currently investigating this issue.

Posted Sep 26, 2022 - 11:37 BST

This incident affected: Postcode Areas (S11).