Resolved -
We saw no further drops since the service was restored at Oct/17/2024 16:37:00.
We apologise for any inconvenience caused.
Oct 18, 08:45 BST
Monitoring -
The electrical engineers have fixed the fault and can see that service has been restored. We are monitoring the service while the engineers finish work and leave site.
Thank you for your patience and understanding.
Oct 17, 16:48 BST
Update -
The electrical engineering team are still conducting repairs. We've been unable to determine an ETA on resolution, but hope to have more of an understanding by the end of today and will update here once we have more information.
Oct 17, 16:15 BST
Update -
The electrical engineer is onsite and continues to diagnose the issue. We unfortunately do not have an ETA on resolution at this time but will seek to obtain one.
Thank you for your patience and understanding.
Oct 17, 12:49 BST
Update -
The electrical engineers are due to arrive onsite within the next 30 - 45 minutes to begin diagnosing the issue. Updates will follow.
Oct 17, 11:35 BST
Identified -
Electrical damage has been caused on site by a 3rd party. Electrical engineers are on their way to respond to the incident now.
We will have an update shortly.
Oct 17, 11:29 BST
Update -
We are continuing to investigate this issue.
Oct 17, 11:17 BST
Investigating -
We are currently investigating this issue.
Oct 17, 11:16 BST